Check if the related information of your Internet Service Provider (ISP) is correct. If connect to the router via cable could access internet, but when devices connect to the router wirelessly couldn’t access internet, please refer to Step 5 If couldn’t, please refer to Step 4 to do the troubleshootingī. Check your devices connect to the router via RJ45 Cable could access internet successfully or not.Ī. We suggest you reset your router first and then check again if the LED indicators are worked properly.Ībout how to reset your router into default setting, please refer to Step 7. Notice: If your cables are all connected correctly, but found out that the Power LED indicator and the WiFi LED indicator didn’t on. In addition, the two network cables that you just connected to the WAN Port and LAN Port will have corresponding LED lights on. Make sure the power LED indicator on the front of the router is on, and the WiFi 2.4G/5G LED indicators flashes, indicating that the router is turned on. After turning on the router, check if the LED indicators work properly. Notice: After connect to power supply, remember to press the Power button to turn on the router. The following pictures take RT-AC68U as an example. Ex: The pins are all worked and there’s no damage part. Notice: Please confirm that your RJ-45 cable is worked properly. Plug the AC adapter of your modem to the DC-IN Port and connect to power supply. Use another RJ-45 cable to connect to the router WAN Port and your modem WAN port. Use RJ-45 cable to connect to the router LAN Port and your computer. Plug the AC adapter of your router to the DC-IN port and connect to power supply. Kindly refer to the following picture to check if all the devices (Modem, router, and the computer) are all connected via RJ-45 cable. Please make sure that your wireless router is connected via RJ-45 cable correctly. To provide you more detailed instruction, you can also click ASUS Youtube video link below to know more about Troubleshooting for failed Internet access through router When you found out your devices like computers, phones which couldn’t get internet access after connecting to the router, could try following troubleshooting steps to figure out this situation.
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